Return and refund policy

ONLINE ORDERS & RETURNS

Only upon any required amendments and post-assessment approval will orders be processed for dispatch and delivery.

Products purchased are non-refundable unless they are defective. 

All defective products should be reported by email to contact@skinbyscience@gmail.co.uk with supporting evidence where possible e.g. photos/videos. 

Defective products will need to be returned as instructed for assessment by Skin By Science before processing a refund.

Due to the prescription only nature of many of these products, refunds may be at the discretion of the clinical lead.